Terms of service

Terms and Conditions

Thank you for being our valued customer. At Net to Table Seafoods LLC, we are committed to delivering the highest-quality seafood, caught and processed with great care by our trusted fishermen and partners. This document outlines the terms and conditions for your purchase, which constitutes a binding agreement between you and Net to Table Seafoods LLC. These terms may be updated at our discretion.

Subscription Service Terms & Conditions

  1. Automatic Renewal: By purchasing a subscription product, you agree to automatic renewal. Your subscription will continue until canceled by you.
  2. Billing: Your credit card will be charged based on your chosen interval (monthly or every other month).
  3. Skipping Deliveries: You can skip a delivery anytime through your online account or by contacting customer service.
  4. Cancellation: You may cancel your subscription at any time by contacting customer service. Cancellation requests must be made at least three (3) days before your scheduled shipment to receive a refund for unshipped boxes, minus any applicable promotional or prepaid discounts.
  5. Recurring Charges: By subscribing, you authorize us to charge your credit card periodically according to your subscription term.
  6. Price Changes: We reserve the right to adjust prices to reflect cost changes. Price increases will be communicated in advance.

General Terms & Conditions

  1. Quality Guarantee: We guarantee the quality of our seafood. If you are unsatisfied, contact us for a refund or replacement.
  2. Force Majeure: We are not liable for delays or failures caused by events beyond our control.
  3. Communication: By making a purchase, you consent to receiving updates and offers via email, phone, and texts. Ensure your contact information is accurate.
  4. Privacy: Your personal information is secure and will not be shared without your consent. Refer to our Privacy Policy for details.
  5. Delivery Address Changes: Notify us of any changes to your delivery address or if you cannot accept a delivery. Email us at nathanashcraft@nettotableseafoods.com for adjustments.
  6. Delivery and Storage: Your seafood is packed to remain frozen until the end of the delivery day. Proper storage post-delivery is your responsibility. Follow FDA guidelines for storage and thawing. Contact us with any storage or preparation questions.
  7. Delivery Schedule: We strive to deliver on schedule but may adjust dates due to weather, fishing conditions, or other unforeseen circumstances. We will notify you promptly of any changes.
  8. Vacation Holds: If you will be away, notify us at least a week in advance to reschedule your delivery.
  9. Delivery Errors: Contact us to resolve any delivery issues.
  10. Customer Information: Keep your delivery address and payment information current to avoid delays.
  11. Customer Service: We are committed to exceptional service. Contact our support team for any concerns or suggestions. We generally respond to emails within 1 business day and are available during listed hours.
  12. Third-Party Rights: These terms do not grant any rights to third parties.
  13. Governing Law: These terms are governed by the laws of the State of Alaska, without regard to its conflict of law provisions.

For any questions or support, please contact our customer service team via email or phone. Thank you for choosing Net to Table Seafoods!

Contact Information: Email: CaptainLuke@nettotableseafoods.com Phone: (616) 888-9683 Website: Net to Table Seafoods

Please retain this document for your records.